Privacy Policy

Last updated: 17 May 2026

This Privacy Policy describes how Aumax ("we", "us", or "our") collects, uses, and handles information through our business application, which includes a WhatsApp customer service chatbot and an internal marketing management dashboard.

1. What this app does

The application has two functions:

• WhatsApp chatbot: Handles customer enquiries and orders for Aumax watches via the WhatsApp Business API (Meta Cloud API). Customers initiate conversations with Aumax through WhatsApp.
• Internal dashboard: Used by Aumax staff to manage orders, view chat history, and monitor Facebook advertising campaigns.

2. Data we collect

When customers message Aumax on WhatsApp, we collect and store:

• WhatsApp phone number
• Message content (to process orders and respond to enquiries)
• Order details: delivery address, item selection, engraving text, preferred delivery date

Through the Facebook Marketing API, we also access:

• Ad campaign performance data (impressions, reach, spend, clicks) for Aumax's own campaigns

3. How data is used

• Customer messages are used solely to process orders and respond to enquiries on behalf of Aumax
• Order details are stored to fulfil and track deliveries
• Campaign data is used for internal reporting and marketing decisions
• No data is sold to or shared with third parties

4. Data storage

Customer conversation history and order data are stored on Aumax's private server hosted on Render. Access is restricted to authorised Aumax staff only.

5. Data retention

Conversation and order data is retained for as long as necessary to fulfil orders and handle any related queries. Customers may request deletion of their data at any time — see our Data Deletion page.

6. Token security

API access tokens are stored as environment variables on our private server and are never exposed to end users or third parties.

7. Contact

For any questions about this policy, contact us at sakhile@aumax.co.za.